To allow for smooth transaction or faster web ordering, here is the tip. 

We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders, Personal/Business Checks. We do not accept  COD's (Cash On Delivery).  OUR GOAL:    Our main goal is our customers' satisfaction. If you are not satisfied with your order, please give us a call within 10 days of receipt of goods and we will do our best to keep up to your expectations. We take pride in our work and spend long hours to give you a quality product. We reserved the right to make minor changes on designs as we see fit.

ORDER ACCEPTANCE: All items are pre-paid when you purchase from Stitch A Logo. For order processing purposes, we collect your order information, name, shipping address, telephone, email address to process and fulfill your orders and to notify you of your order status. This information is encrypted during transmission to protect it from outside parties and kept on a secure server for your protection. We respect your privacy. We will never sell, rent, trade or give any identifiable personal information regarding our customers to any third party. Any information given to us is never misused in any way, shape or form. 

RETURN POLICY: All items may be exchanged except for orders which have been customized or personalized. We are only able to accept returns on defective merchandise or mistakes we have made and in those cases a corrected replacement is sent out. Returned items must be unused. All exchanges must have prior approval before shipping. Return authorization number will be given once we have your cancellation email request.

CANCELLATION POLICY: Cancellations and changes to orders must be made by close of the same business day you place your order with an email request so we have a record on file. Changes to designs are allowed within 2 days of placing the order.  Your order cannot be cancelled once we have ordered the blank garments or materials. Custom orders are cut and made especially for you so once a custom order is in production or has been shipped, it cannot be cancelled or returned.

If we can cancel an order for valid reasons, there will be a processing/re-stocking fee charged for doing so. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by us up to the point of cancellation.  

 

COPYRIGHT POLICY: The designs pictured on this website are not for sale nor do they imply endorsement; they have been reproduced for our customers. Stitch A Logo assumes that its customers have the rights for usage on all trademarked and/or copyrighted logos and designs sent for reproduction. Stitch A Logo will assume no liability in any trademark or copyright infringement disputes.

 

DELIVERY/SHIPPING POLICY: As most of our products are customized, most blanks and individual orders are usually shipped within 2 working week. We receive and process hundreds of custom orders each week. Generally, and depending on the bulk of orders, we strive to have orders delivered within 14 business days. Your order is a custom order and it takes time to produce regardless of the quantity ordered. It is not a catalog item taken from a display shelf and you have it in 2-3 days. Even catalog items arrive at your door 3-5 weeks.  Please allow for production time.  If you want your order on the 2nd day you placed the order, we charge a rush fee of $25.00 for rush orders, plus the cost of overnight shipping. You can choose the Express shipping for us to know that you want your order ship right away or you can put a note on the Special Notes box on the order page the date you need your order to be delivered.  Shipping prices and postal delivery times may vary.  We ship via USPS, UPS unless otherwise specified. We are not held liable for any delays due to causes beyond its reasonable control such as natural acts of God and inability due to causes beyond its control in obtaining the necessary materials and labor to produce a custom product.  

The following are estimate for delivery dates only and does not include production time. Economy shipping is USPS Standard ( 5-10 days) ; Priority Mail (2-3 days); Express (Next Business Day). For international shipping, please contact us.  We do not ship COD.

 

TERMS OF PAYMENT: For purchase orders, terms of payment is 15-30 days upon approval. You agree to pay the cost of collection of fees which are charged to us by banks and third party agencies: Past due invoices, bank fees/charges on returned checks, subject to $35.00 fee, credit card fraud/chargebacks subject to $20.00 fee.