To allow for smooth transaction or faster web ordering, here is the tip.
OUR GOAL: Our main goal is our customers' satisfaction.. If you are not satisfied with your order, please give us a call within 10 days of receipt of goods and we will do our best to keep up to your expectations. We take pride in our work and spend long hours to give you a quality product. We reserved the right to make minor changes on designs as we see fit. All items may be exchanged except for orders which have been customized or personalized. We are only able to accept returns on defective merchandise or mistakes we have made and in those cases a corrected replacement is sent out. All exchanges must have prior approval before shipping.
ORDER ACCEPTANCE: Your order is a custom work that we provide. Order placed on Stitch A Logo whether online, phone, fax, or mail is given an order confirmation by email and is governed by our terms and conditions. All items are pre-paid when you purchase from Stitch A Logo. All sales are final. For order processing purposes, we collect your order information, name, shipping address, telephone, email address to process and fulfill your orders and to notify you of your order status. This information is encrypted during transmission to protect it from outside parties and kept on a secure server for your protection. We respect your privacy. We will never sell, rent, trade or give any identifiable personal information regarding our customers to any third party. Any information given to us is never misused in any way, shape or form.
RETURN POLICY: All items may be exchanged except for orders which have been customized or personalized. For custom logos, digitizing fee is one time setup fee and is non refundable as we have to spend hours/days converting your logo to stitches and sewing samples. We are only able to accept returns on defective merchandise or mistakes we have made and in those cases a corrected replacement is sent out. Returned items must be unused. All exchanges must have prior approval before shipping. Return authorization number will be given once we have your emailed confirmed cancellation.
Stitch A Logo inspects each piece and takes photos of produced custom products prior to shipping and makes every effort to ensure that you receive what you ordered.
CANCELLATION/REFUND POLICY: Cancellations and changes to orders must be made by close of the same business day you place your order with an email request so we have a record on file. Changes to designs are allowed within 2 days of placing the order. Your order cannot be cancelled or refunded once we have spent and ordered the blank garments or materials. Digitizing fee is non refundable, whether approve or not since we have to spend hours to trace your logo and days to sew samples. Custom orders incl blank patches are cut and made especially for you per your specifications (size, shape, colors) so once a custom order is in production or has been shipped, it cannot be cancelled, refunded, refused or returned as we cannot resell customized items. We make your order as you order them.
If we can cancel or refund an order for valid reasons, there will be a processing/re-stocking fee charged and less the costs of the raw /blank materials, shipping costs and labor used to produce the custom order which is about 30%-40% of the total costs. For custom logos, digitizing fee is non refundable. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by us up to the point of cancellation. An email from the customer is needed for the cancellation request for documentation purposes.
Return Authorization Shipping Policy: If Stitch A Logo finds it reasonable and in agreement (emails will do) with customer to return the item and refund/replace:
· Customers must return the item using trackable shipping with delivery confirmation for items over $50 or risk not qualifying for a refund if the item is lost in transit. (These are the same requirements Stitch A Logo must abide by for item not received.)
· If tracking or delivery confirmation is not provided by the customer returning the item and the item does not appear in a reasonable amount of time, then Stitch A Logo is not obligated to refund/replace items of customers, or if the item was replaced and not returned, you will be charged/billed for the cost of the unreturned item.
We take pictures of items completed prior to shipping. If items received were not of that ordered per request, please email us of the defect and we will generate a Return Authorization and replace the item. You can send us a scanned photo of the defective item to help us determine what caused the defect.
DELIVERY/SHIPPING POLICY: Custom orders are generally shipped within 2 to 4 weeks. We receive and process hundreds of custom orders including blank patch orders each week. Generally, and depending on the bulk of orders, we strive to have orders delivered within 15 business days. Your order is a custom order and it takes time to produce regardless of the quantity ordered. It is not a catalog item taken from a display shelf and you have it in 2-3 days. Even catalog items from other vendors arrive at your door 3-6 weeks. Please allow for production time. We charge a rush fee of $25.00 for rush custom orders that requires labor hours of digitizing, plus the cost of overnight shipping. You can choose the Express shipping for us to know that you want your order ship right away. We encourage you to put a note on the Special Notes box on the order page the date you need your order to be delivered.
Shipping prices and postal delivery times may vary. We ship via US Postal Office unless otherwise specified. We are not responsible for shipping delays. We have no control of delivery times by the shipping courier once the product leaves our facility. We are not held liable for any delays due to causes beyond its reasonable control such as natural acts of God and inability due to causes beyond its control in obtaining the necessary materials and labor to produce a custom product.
The following are estimate for delivery dates only and does not include production time. Depending on destinations, Economy shipping is USPS Standard (4-10 days) ; Priority Mail (3-4 days); Express (Next 1-2 Business Days ): International Shipping Express: (3 to 6 days, may take 8 to 16 days due to Custom delays). For US deliveries with signature confirmation, please have someone accept and sign the package when it arrives. When there is no one to accept the package, a notice is left by the courier to pick up the package from the local post office within 7 days. If it is not pick up within the time frame given and is return to us, we are not responsible for re-shipping the package. You will need to pay for the reshipping costs per the shipping method of your choice.
Orders shipped internationally may be subject at destination to customs clearance procedures that can cause delays beyond our original delivery estimates. All international buyers are responsible for all taxes, duties and customs fees.
We ship thru the US Postal Office for all our First Class, Priority or Express Mail International Orders.
TERMS OF PAYMENT: For purchase orders, terms of payment is 15-30 days upon approval. You agree to pay the cost of collection of fees which are charged to us by banks and third party agencies: Past due invoices, bank fees/charges on returned checks, subject to $35.00 fee, credit card fraud/charge backs subject to $20.00 fee.
COPYRIGHT POLICY: The designs pictured on this website are not for sale nor do they imply endorsement; they have been reproduced for our customers. Stitch A Logo assumes that its customers have the rights for usage on all trademarked and/or copyrighted logos and designs sent for reproduction. Stitch A Logo will assume no liability in any trademark or copyright infringement disputes.
Stitch A Logo assumes that by placing an order with your design or logo thru the site, you own your business logo, work for a corporation, business, school or that you represent a club group or organization, as long as your order is on behalf of or paid through that entity. Customer represent, warrants and guarantees that it is the lawful owner or authorized user of the design/image submitted and that it does not infringe upon the property rights, intellectual property rights or other rights of others. Customer represents that there are no outstanding disputes in connection with the property rights, intellectual property rights or other rights in the design/image or any parts of the design/image. In the event that Stitch A Logo is to embroider or imprint at the request of customer/owner, design/image provided by the customer owner, customer hereby represents that the design/image is being produced with the knowledge and consent of the individual or entity having the rights thereto. Upon request, customer shall provide written evidence of authority to produce such design/image.
Stitch A Logo reserves the right to modify and change its terms and policy without prior notice.